We at Dacons provide online support for customers and users who are evaluating our products and have not registered their copy yet. Our philosophy is to communicate over the Internet only - this includes the online support.

If you cannot find a solution or answer to your question in the tutorial or on the web pages we provide you can contact us directly. In case that your problem is based on a technical issue we ask you email us at support@dacons.net.

Please send a message to info@dacons.net if you have general questions regarding our products or licenses.

When contacting us with a technical issue, please provide us with the following information:

QuarkXPress version you are using (including build number)
XTensions software version you are using (including build number)
Operating system version you are using
Detailed description of the problem
Step-by-step instructions on how to recreate the problem

The more detailed description you provide, the more likely it is that we can find a solution.

We will get back to you via email as soon as possible, usually with 24 hours during business days.

It does not matter if you are a customer or if you are just trying our software. We like to hear from you!